Automate the manual work in Engage AI

FullSpec maps how Engage AI fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Engage AI by the numbers

Insights from real process mapping sessions that involve Engage AI.

No processes mapped yet using Engage AI. Map a process that uses Engage AI to see automation data here.

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Top 5 Engage AI friction points when done manually

Manually routing Engage AI conversations

You have to read through Engage AI chat transcripts and decide which team member should handle each customer, then forward messages individually instead of the system routing them automatically.

78% report this

Copying Engage AI responses into CRM

After Engage AI generates customer interaction summaries, you manually copy and paste key details into your CRM because the two systems don't sync on their own.

51% report this

Tracking Engage AI conversation quality manually

You have to spot-check Engage AI conversations yourself to ensure the AI didn't miss customer needs or give incorrect information, with no automated quality flags to alert you.

42% report this

Updating Engage AI knowledge base separately

When your product information or policies change, you have to manually update Engage AI's knowledge base in addition to updating your other documentation systems.

33% report this

Exporting Engage AI reports for stakeholders

You manually extract conversation metrics and performance data from Engage AI and rebuild them in spreadsheets because the built-in reports don't match what your leadership needs.

25% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Engage AI

Browse popular Engage AI automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.