Automate the manual work in CXera

FullSpec maps how CXera fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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CXera by the numbers

Insights from real process mapping sessions that involve CXera.

No processes mapped yet using CXera. Map a process that uses CXera to see automation data here.

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Top 5 CXera friction points when done manually

Manually routing CXera tickets between teams

You have to read each incoming CXera ticket and decide which team member should handle it, then manually reassign it instead of having rules do this automatically.

78% report this

Copying customer context into CXera repeatedly

When a customer contacts you through multiple channels, you manually copy their history and account details into CXera each time instead of having one unified record.

71% report this

Updating CXera status without notifying customers

You change a ticket status in CXera but then have to send a separate email to tell the customer what happened because CXera doesn't auto-notify them.

61% report this

Extracting CXera data for weekly reports

Every week you pull ticket numbers, resolution times, and customer satisfaction scores out of CXera by hand to build reports instead of having them generate automatically.

48% report this

Syncing CXera notes with your billing system

Support notes and resolution details logged in CXera never reach your billing or accounting software, so you manually type them in to keep records complete.

25% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in CXera

Browse popular CXera automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.