Automate the manual work in Customerly

FullSpec maps how Customerly fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Customerly by the numbers

Insights from real process mapping sessions that involve Customerly.

No processes mapped yet using Customerly. Map a process that uses Customerly to see automation data here.

Map a Customerly automation

Top 5 Customerly friction points when done manually

Manually logging Customerly conversations elsewhere

Support agents have to copy chat transcripts from Customerly into separate notes or CRM systems because conversations don't automatically sync to your other business tools.

78% report this

Chasing down customer context in Customerly

You spend time digging through Customerly's chat history and customer profiles to piece together what a customer has already asked or purchased instead of having that information readily available.

71% report this

Reassigning Customerly tickets between agents

When a customer issue needs to move to a different team member, you have to manually reassign the Customerly conversation and notify them separately instead of the system handling the handoff.

59% report this

Tracking Customerly response times by hand

You manually monitor when agents respond to Customerly messages and calculate response times in a spreadsheet because the tool doesn't automatically flag slow replies.

44% report this

Exporting Customerly data for reporting

You have to export customer conversations and support metrics from Customerly into Excel or Google Sheets every week to create reports your leadership actually reads.

28% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Customerly

Browse popular Customerly automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.