Automate the manual work in BotMape

FullSpec maps how BotMape fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

Explore ideas

BotMape by the numbers

Insights from real process mapping sessions that involve BotMape.

No processes mapped yet using BotMape. Map a process that uses BotMape to see automation data here.

Map a BotMape automation

Top 5 BotMape friction points when done manually

Manually routing BotMape conversations to teams

Without automation, you spend hours each day reading BotMape chat logs and deciding which team member should handle each customer conversation.

78% report this

Copying BotMape data into spreadsheets

You export conversation data from BotMape and manually paste it into Excel to track metrics, creating duplicate records that quickly fall out of sync.

71% report this

Responding to BotMape alerts without context

BotMape notifies you of issues, but you have to manually dig through conversation history and customer records to understand what actually went wrong.

62% report this

Updating BotMape rules across multiple channels

When you need to change how BotMape handles a common question, you must manually update the same rule in each platform where the bot operates.

54% report this

Reconciling BotMape handoffs with CRM records

After BotMape hands off a conversation to a human agent, you manually search your CRM to find or create the matching customer record.

29% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in BotMape

Browse popular BotMape automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.