Attendee Onboarding & Follow-Up

Keep every training attendee informed and engaged from registration through to post-session follow-up, without the manual admin.

28 hrs
Time saved/month
7
Companies have mapped
Map This Automation

About This Automation

Event coordinators manually export attendee lists, copy data into spreadsheets, check for duplicates, and send welcome emails and follow-up surveys one by one. This repetitive work consumes per event and introduces data entry errors.

Automation captures attendee data directly from the registration platform, deduplicates records in the CRM, and triggers welcome emails and follow-up surveys automatically. The coordinator focuses on strategy and attendee experience instead of data entry.

Key features
Capture attendee data automatically from registration platforms into your CRM
Detect and merge duplicate contact records to maintain clean data
Send welcome emails and follow-up surveys on a schedule without manual intervention
Log survey responses and engagement metrics directly into your CRM
Generate and deliver completion certificates automatically to qualified attendees
Provide a single source of truth for all attendee interactions and outcomes

How The Automation Works

The full workflow, from trigger to completion.

1. Attendee Registerstrigger

Workflow triggers when a new attendee completes registration or checks in at the event venue.

2. Fetch Attendee Data

Automation retrieves full attendee record including name, email, company, and registration timestamp API.

3. Deduplication & Data Enrichment

The automation checks for existing contact records, merges duplicates, and enriches attendee profile with company and role data.

4. Create or Update Contact

Automation creates a new contact record or updates an existing one with attendee details and event association.

5. Send Welcome Email

Automation sends a templated welcome email with event agenda, login credentials, and course materials to the attendee.

6. Schedule Follow-Up Survey

Automation schedules a follow-up survey email to be sent 3 days after the event with a link to a feedback form.

7. Log Event

Automation sends a summary notification confirming attendee onboarding and follow-up scheduling.

4 reasons to map this process

1

It's completely free

No credit card, no commitment. Map your process and walk away with a full build plan.

2

You get a complete build plan

A visual process map, automation spec, delivery timelines, and everything needed to build it, customized to your workflow and tools.

3

You see your real numbers

Custom pricing, ROI projection, and payback timeline based on your actual process, not industry averages.

4

There's no obligation to build

Your build plan stays in your workspace with no expiry. Move forward whenever the timing is right.

Recommended for you

Other high-impact processes teams commonly map alongside this one.

Frequently asked questions

Everything you need to know before mapping this process.

This template is a starting point based on how other businesses handle this type of work. When you map your process, you describe exactly how your team does it and the automation is built around your workflow, not a generic template.

View more FAQs
Estimated Time Saving
28hrs/month
Process pain:8.2/10
Mapped by:7 Companies

Map this to your business to get your exact numbers.

Map This Automation

No credit card required — it's free.