Enquiry-to-Enrolment Follow-Up

Keep every parent enquiry moving toward a confirmed enrolment without relying on manual follow-up reminders.

59 hrs

Time saved/month

Companies have mapped

About This Automation

Enquiry-to-enrolment follow-up in tutoring businesses involves manually logging prospect details, matching them to tutors, scheduling trial lessons, and chasing non-responsive leads.

Automation captures enquiries, instantly recommends the best tutor, triggers timely follow-ups, and tracks status in real time. Tutors receive assignments faster, prospects hear back within hours, and no lead falls through the cracks.

Key features

Match enquiries to tutors automatically based on subject expertise, availability, and response history

Send instant notifications to assigned tutors so they contact prospects within hours, not days

Trigger reminder emails to tutors and prospects at key moments to keep momentum going

Track enquiry status from first contact through trial lesson and enrolment decision

Chase non-responsive leads with timed follow-ups, reducing leads lost to silence

How The Automation Works

The full workflow, from trigger to completion.

1. New Enquiry Submittedtrigger

Prospect submits contact form, email, or phone enquiry with subject, level, and contact details. The automation platform captures the enquiry and extracts key fields.

2. Log

Enquiry details are automatically added to a master enquiry log with timestamp and status set to 'New'.

3. Match Tutor by Subject

The automation reviews the subject and level, then matches the enquiry to the best available tutor based on expertise and current workload.

4. Notify Tutor

A message is sent to the assigned tutor with the prospect's name, subject, level, and contact details, prompting them to reach out within 24 hours.

5. Send Welcome Email to Prospect

An automated welcome email is sent to the prospect confirming receipt of their enquiry and introducing the assigned tutor.

6. Schedule Follow-Up Reminder

A reminder is scheduled for the tutor 24 hours after assignment. If no trial is booked by then, a second reminder is sent to the prospect.

7. Update Enquiry Status

Once a trial lesson is confirmed, the enquiry status is automatically updated to 'Trial Scheduled' and a confirmation is sent to the prospect.

4 reasons to map this process

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There's no obligation to build

45 hrssaved/month

30times mapped

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Frequently asked questions

Everything you need to know before mapping this process.

My process is slightly different from this. Can I customize it?

This template is a starting point based on how other businesses handle this type of work. When you map your process, you describe exactly how your team does it and the automation is built around your workflow, not a generic template.

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What do I actually get from the mapping session?

Does this work with the tools my team already uses?

What happens after I map my process?

Do I need to prepare anything before starting?

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Estimated Time Saving

59hrs/month

Process pain:8.2/10

Mapped by:5 Companies

Map this to your business to get your exact numbers.

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