Subcontractor coordination involves identifying qualified trades workers, confirming their availability, and assigning them to field jobs.
Automation matches subcontractors to jobs based on skills and location, sends outreach automatically, tracks responses, and escalates to the next candidate if needed. The result is faster assignment, higher acceptance rates, and fewer missed or double-booked jobs.
The full workflow, from trigger to completion.
A new maintenance job is marked as approved in the system. The automation reads the job details, location, skills required, and urgency.
An intelligent evaluates the subcontractor database against job requirements, location, and recent availability history. It ranks candidates by fit and recent performance.
The top 3 eligible subcontractors receive an automated SMS with the job summary, location, time window, and a link to accept or decline within 2 hours.
The system monitors incoming SMS responses and accepts the first confirmation. If no response within 2 hours, it escalates to the next candidate automatically.
Once a subcontractor accepts, a formatted email is sent with full job details, address, contact, scope, rate, and any special instructions.
The assignment is recorded with subcontractor name, job ID, scheduled time, and acceptance timestamp. The job status is updated to assigned.
At the scheduled job end time plus 30 minutes, an automated SMS reminder is sent asking the subcontractor to report completion status and any issues.
When completion is reported via SMS or email, the system records the finish time, status, and any notes and updates the job record to completed.
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