Dispatch and shipping involves manually selecting carriers, generating labels, recording tracking numbers, and notifying customers for each order. This repetitive process consumes significant time and introduces errors in carrier selection and tracking data synchronization.
Automation evaluates order attributes to select the optimal carrier, generates labels, extracts tracking data, updates order status, sends customer notifications, and logs shipments in accounting in real time. The result is faster processing, fewer errors, and reduced manual touchpoints.
The full workflow, from trigger to completion.
Automation detects when an order status changes to 'Ready to Ship' in the order system. Order details including weight, destination, and value are extracted.
An intelligent analyzes order attributes against predefined carrier rules (weight limits, destination zones, cost thresholds) and selects the optimal carrier and service level.
The automation creates a shipping label with the selected carrier, package dimensions, and destination address. The label is generated and ready to print.
The tracking number and carrier confirmation details are automatically retrieved and stored in the order record.
The order status is automatically updated to 'Shipped' in the order system with the tracking number and carrier information.
A shipping confirmation email is automatically sent to the customer with the tracking number, carrier name, and estimated delivery date.
Shipment details are automatically recorded for revenue recognition and cost tracking.
A message is posted alerting the warehouse team that the order has been dispatched and is ready for carrier pickup.
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