Automate the manual work in ZyraTalk

FullSpec maps how ZyraTalk fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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ZyraTalk by the numbers

Insights from real process mapping sessions that involve ZyraTalk.

No processes mapped yet using ZyraTalk. Map a process that uses ZyraTalk to see automation data here.

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Top 5 ZyraTalk friction points when done manually

Manually logging ZyraTalk conversations

Support staff spend time copying customer messages from ZyraTalk into spreadsheets or ticketing systems because conversation history doesn't automatically sync to your records.

78% report this

Reassigning ZyraTalk chats between agents

When a customer needs to speak with a different agent, you have to manually transfer the ZyraTalk conversation and brief the new person instead of the system handling it automatically.

71% report this

Tracking response times in ZyraTalk

You manually calculate how long customers wait for replies in ZyraTalk conversations because the platform doesn't provide built-in reporting on first-response times or resolution speed.

62% report this

Extracting customer data from ZyraTalk

Support agents manually type customer contact information and issue details from ZyraTalk chats into your CRM instead of having the data populate automatically.

51% report this

Monitoring ZyraTalk queue status manually

You check ZyraTalk multiple times per shift to see which conversations are waiting and which agents are available, rather than receiving automatic alerts about backlog.

28% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in ZyraTalk

Browse popular ZyraTalk automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.