Automate the manual work in Zoom Phone

FullSpec maps how Zoom Phone fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Zoom Phone by the numbers

Insights from real process mapping sessions that involve Zoom Phone.

No processes mapped yet using Zoom Phone. Map a process that uses Zoom Phone to see automation data here.

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Top 5 Zoom Phone friction points when done manually

Call logs not syncing to Zoom Phone

You manually log call details into your CRM because Zoom Phone call records don't automatically populate with customer information or outcomes.

78% report this

Voicemail transcripts require manual entry

You type out Zoom Phone voicemail transcriptions by hand into your CRM instead of having them automatically captured and attached to customer records.

71% report this

Call recordings manually attached to records

You spend time downloading Zoom Phone call recordings and manually uploading them to the correct customer file in your CRM.

62% report this

Customer lookup requires switching apps

You have to leave Zoom Phone to search your CRM for customer details instead of seeing that information in the call interface.

51% report this

Call disposition codes entered separately

You manually select and record call outcomes in your CRM after hanging up Zoom Phone instead of tagging them during the call.

26% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Zoom Phone

Browse popular Zoom Phone automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.