Automate the manual work in WotNot

FullSpec maps how WotNot fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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WotNot by the numbers

Insights from real process mapping sessions that involve WotNot.

No processes mapped yet using WotNot. Map a process that uses WotNot to see automation data here.

Map a WotNot automation

Top 5 WotNot friction points when done manually

Manually routing WotNot conversations between teams

Support staff spend time copying customer messages from WotNot and pasting them into email or Slack instead of having conversations automatically route to the right department.

78% report this

Duplicating customer info across WotNot and CRM

Team members re-enter customer details and conversation history from WotNot into your CRM system because the two platforms don't share data automatically.

71% report this

Tracking WotNot response times without visibility

Managers cannot see which WotNot conversations are waiting for replies or how long customers have been waiting, forcing them to manually check each chat thread.

62% report this

Exporting WotNot chat data for reporting

You manually download and compile WotNot conversation logs into spreadsheets each week to create reports on support volume, resolution rates, and customer satisfaction.

51% report this

Updating customer status in WotNot after resolution

Support agents finish helping a customer but must manually mark the WotNot conversation as resolved and update ticket status in other systems by hand.

26% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in WotNot

Browse popular WotNot automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.