Automate the manual work in TrueReview

FullSpec maps how TrueReview fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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TrueReview by the numbers

Insights from real process mapping sessions that involve TrueReview.

No processes mapped yet using TrueReview. Map a process that uses TrueReview to see automation data here.

Map a TrueReview automation

Top 5 TrueReview friction points when done manually

Manually copying TrueReview ratings into spreadsheets

You have to pull review scores and customer feedback out of TrueReview and paste them into Excel or Google Sheets because your reporting tools don't connect directly.

78% report this

Tracking response time across TrueReview accounts

When you manage multiple locations or brands in TrueReview, you manually check each account to see which reviews still need responses and track your team's reply speed.

71% report this

Identifying negative TrueReview reviews by hand

You have to scroll through TrueReview daily to spot low-rated reviews and flag them for your team instead of having alerts sent automatically to the right people.

62% report this

Reconciling TrueReview data with customer records

When a customer leaves a review in TrueReview, you manually search your CRM or customer database to match the review to the actual customer account and transaction.

51% report this

Exporting TrueReview reports for stakeholder meetings

Before each leadership meeting, you manually download reports from TrueReview, reformat them, and combine them with other data sources to create a presentation.

28% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in TrueReview

Browse popular TrueReview automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.