Automate the manual work in Trengo

FullSpec maps how Trengo fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Trengo by the numbers

Insights from real process mapping sessions that involve Trengo.

No processes mapped yet using Trengo. Map a process that uses Trengo to see automation data here.

Map a Trengo automation

Top 5 Trengo friction points when done manually

Manually routing Trengo conversations between teams

You have to read each incoming message in Trengo and decide which team member should handle it instead of the system automatically assigning it based on skills or availability.

78% report this

Copying customer context across Trengo channels

When a customer contacts you through email, chat, and social media in Trengo, you manually copy their history and notes between conversations instead of seeing one unified timeline.

52% report this

Manually tagging and sorting Trengo tickets

You spend time manually applying labels and categories to every Trengo conversation to keep things organized instead of having them auto-tagged by topic or urgency.

44% report this

Tracking response times without Trengo automation

You manually monitor when team members respond to Trengo messages and calculate SLA compliance by hand instead of having the system flag slow responses automatically.

35% report this

Recreating customer information in Trengo

You type customer details, order numbers, and account information directly into Trengo conversations instead of having it pull automatically from your CRM or database.

27% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Trengo

Browse popular Trengo automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.