Automate the manual work in Totango

FullSpec maps how Totango fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Totango by the numbers

Insights from real process mapping sessions that involve Totango.

No processes mapped yet using Totango. Map a process that uses Totango to see automation data here.

Map a Totango automation

Top 5 Totango friction points when done manually

Syncing customer health scores from Totango

You manually export health scores from Totango and re-enter them into spreadsheets or other systems because Totango data doesn't flow automatically to where your team actually works.

78% report this

Updating Totango after every customer interaction

Every time a customer sends an email, attends a call, or makes a purchase, you manually log into Totango to record the activity instead of having it captured automatically.

71% report this

Reconciling Totango data with billing systems

You spend hours each month comparing Totango customer records against your billing platform to catch mismatches and ensure both systems show the same subscription status.

62% report this

Pulling Totango reports for leadership meetings

Before every executive review, you manually extract customer metrics from Totango, copy them into presentations, and recalculate totals because Totango reports don't match your internal definitions.

54% report this

Correcting duplicate accounts in Totango

You regularly discover duplicate customer records in Totango from different data sources and must manually merge or delete them to keep your customer view accurate.

29% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Totango

Browse popular Totango automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.