Automate the manual work in TicketsCandy

FullSpec maps how TicketsCandy fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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TicketsCandy by the numbers

Insights from real process mapping sessions that involve TicketsCandy.

No processes mapped yet using TicketsCandy. Map a process that uses TicketsCandy to see automation data here.

Map a TicketsCandy automation

Top 5 TicketsCandy friction points when done manually

Manual ticket status updates in TicketsCandy

You have to manually change ticket statuses in TicketsCandy every time a customer request moves forward, creating duplicate work when the same information exists elsewhere.

78% report this

TicketsCandy data entry from email chains

You spend time copying customer details and request information from email threads into TicketsCandy tickets instead of having them populate automatically.

71% report this

Scheduling conflicts across TicketsCandy tickets

You have to check multiple TicketsCandy tickets individually to find available time slots instead of seeing all customer availability at once.

62% report this

TicketsCandy reminders sent by hand

You manually send follow-up messages through TicketsCandy to customers instead of having reminders trigger automatically based on ticket age or status.

51% report this

Exporting TicketsCandy data for reporting

You have to pull information out of TicketsCandy and reorganize it in spreadsheets to create reports that should be built into the system.

28% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in TicketsCandy

Browse popular TicketsCandy automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.