Automate the manual work in Thoughtly

FullSpec maps how Thoughtly fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Thoughtly by the numbers

Insights from real process mapping sessions that involve Thoughtly.

No processes mapped yet using Thoughtly. Map a process that uses Thoughtly to see automation data here.

Map a Thoughtly automation

Top 5 Thoughtly friction points when done manually

Manually routing Thoughtly calls to agents

When Thoughtly conversations need human handoff, you spend time listening to calls and deciding which agent gets routed instead of Thoughtly handling it automatically.

78% report this

Transcribing Thoughtly call summaries by hand

You manually type up notes from Thoughtly conversations into your CRM because the call details don't automatically sync to where your team tracks customer issues.

71% report this

Checking Thoughtly for missed customer requests

You have to regularly log into Thoughtly to scan for customer requests that the AI didn't catch or resolve, then handle them separately in your ticketing system.

62% report this

Updating Thoughtly scripts after policy changes

Every time your company policy or product information changes, you manually edit Thoughtly's conversation scripts to keep responses accurate and compliant.

51% report this

Reconciling Thoughtly data with support metrics

You pull call data from Thoughtly and manually cross-reference it with your support dashboard to verify resolution rates and customer satisfaction numbers match.

26% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Thoughtly

Browse popular Thoughtly automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.