Automate the manual work in tawk.to

FullSpec maps how tawk.to fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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tawk.to by the numbers

Insights from real process mapping sessions that involve tawk.to.

No processes mapped yet using tawk.to. Map a process that uses tawk.to to see automation data here.

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Top 5 tawk.to friction points when done manually

Manually logging tawk.to conversations elsewhere

You have to copy chat transcripts from tawk.to and paste them into your CRM or ticketing system because conversations don't sync automatically.

78% report this

Chasing down tawk.to chat context between team members

When a customer returns, you dig through tawk.to chat history to find what was discussed before because previous conversation notes aren't visible in your support workflow.

71% report this

Splitting time between tawk.to and email support

You switch back and forth between tawk.to and your email inbox because customer inquiries arrive through both channels and you have to manage them separately.

63% report this

Manually tracking tawk.to response times and metrics

You manually count chat volumes and response times from tawk.to instead of having a dashboard that shows you which support hours are busiest.

52% report this

Reassigning tawk.to chats without clear handoff notes

When you pass a tawk.to conversation to a colleague, you have to type out context in a separate message because the chat itself doesn't have a structured handoff field.

29% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in tawk.to

Browse popular tawk.to automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.