Automate the manual work in SysAid

FullSpec maps how SysAid fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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SysAid by the numbers

Insights from real process mapping sessions that involve SysAid.

No processes mapped yet using SysAid. Map a process that uses SysAid to see automation data here.

Map a SysAid automation

Top 5 SysAid friction points when done manually

Ticket routing delays in SysAid

Support staff manually assign incoming tickets to the wrong technician in SysAid because there is no automated skill-based routing, causing tickets to bounce between team members.

78% report this

SysAid knowledge base article updates

When a solution changes, you have to manually hunt through SysAid's knowledge base to find and update every article that references the old process, or customers get sent to outdated information.

71% report this

Duplicate ticket creation in SysAid

Customers submit the same issue multiple times because SysAid does not automatically detect duplicates, forcing your team to manually merge tickets and consolidate notes.

58% report this

SysAid escalation workflow gaps

When a ticket needs escalation, you manually create a new ticket in SysAid and copy over the history because there is no built-in escalation path that preserves context.

45% report this

Manual SysAid customer satisfaction follow-up

You have to manually send satisfaction surveys outside of SysAid after ticket closure because the tool does not automatically trigger follow-up communications based on resolution time or ticket type.

25% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in SysAid

Browse popular SysAid automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.