Automate the manual work in Support Board

FullSpec maps how Support Board fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Support Board by the numbers

Insights from real process mapping sessions that involve Support Board.

No processes mapped yet using Support Board. Map a process that uses Support Board to see automation data here.

Map a Support Board automation

Top 5 Support Board friction points when done manually

Manually routing tickets in Support Board

You have to read each incoming ticket in Support Board and decide which team member should handle it instead of rules doing this automatically.

78% report this

Copying customer info between Support Board systems

When a customer contacts you through multiple channels, you manually copy their information into Support Board each time instead of it syncing across platforms.

71% report this

Tracking Support Board ticket status across teams

You have to check Support Board multiple times daily to see which tickets are resolved, pending, or stuck because there is no automatic status update notification.

64% report this

Generating Support Board reports by hand

You manually count and compile ticket data from Support Board into spreadsheets for weekly reports instead of pulling automated summaries.

52% report this

Resending Support Board responses to customers

When a customer does not receive a Support Board reply, you have to manually resend the message and track whether it went through.

28% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Support Board

Browse popular Support Board automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.