Automate the manual work in Superbot

FullSpec maps how Superbot fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Superbot by the numbers

Insights from real process mapping sessions that involve Superbot.

No processes mapped yet using Superbot. Map a process that uses Superbot to see automation data here.

Map a Superbot automation

Top 5 Superbot friction points when done manually

Manually routing messages across Superbot channels

You have to read incoming messages and decide which Superbot channel or team member should handle each one instead of setting up routing rules once.

78% report this

Copying customer data into Superbot repeatedly

Every time a customer contacts you through a new channel, you manually re-enter their information into Superbot instead of having it sync automatically.

52% report this

Tracking Superbot conversation status by hand

You have to manually update notes in Superbot to track whether a customer issue is pending, resolved, or waiting on a response.

41% report this

Sending duplicate responses across Superbot platforms

When a customer reaches you on multiple channels, you type out the same answer separately in Superbot instead of sending it once to all channels.

29% report this

Extracting Superbot data for reporting

You have to pull conversation data out of Superbot and paste it into spreadsheets to create reports on response times and customer satisfaction.

25% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Superbot

Browse popular Superbot automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.