Automate the manual work in Sumizy

FullSpec maps how Sumizy fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Sumizy by the numbers

Insights from real process mapping sessions that involve Sumizy.

No processes mapped yet using Sumizy. Map a process that uses Sumizy to see automation data here.

Map a Sumizy automation

Top 5 Sumizy friction points when done manually

Manually routing Sumizy tickets to agents

You have to read each incoming Sumizy ticket and decide which team member should handle it instead of letting assignment rules work automatically.

78% report this

Copying Sumizy customer data into spreadsheets

You spend time pulling customer information from Sumizy conversations and pasting it into Excel to track follow-ups or create reports.

71% report this

Manually updating Sumizy ticket status across channels

When a customer issue is resolved on email or chat, you have to go back into Sumizy and manually mark the ticket as closed instead of it updating on its own.

62% report this

Typing Sumizy responses from scratch every time

You write the same answers repeatedly in Sumizy for common questions instead of having saved templates ready to use.

51% report this

Hunting through Sumizy for previous customer interactions

You scroll through old Sumizy conversations to find what was discussed with a customer before instead of having a quick summary available.

26% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Sumizy

Browse popular Sumizy automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.