Automate the manual work in SoTellUs

FullSpec maps how SoTellUs fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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SoTellUs by the numbers

Insights from real process mapping sessions that involve SoTellUs.

No processes mapped yet using SoTellUs. Map a process that uses SoTellUs to see automation data here.

Map a SoTellUs automation

Top 5 SoTellUs friction points when done manually

SoTellUs feedback stuck in email threads

Customer feedback from SoTellUs surveys arrives in your inbox but never gets logged into your CRM, so you lose track of what was actually said.

78% report this

Manually copying SoTellUs responses into records

You have to read each SoTellUs survey response and type it into your customer record by hand, creating duplicate work and typos.

71% report this

SoTellUs data delays action on complaints

Negative feedback from SoTellUs sits in your inbox for days before someone manually flags it for the right team member to handle.

58% report this

Searching SoTellUs feedback across platforms

When you need to find what a customer said in a SoTellUs survey, you have to dig through email, spreadsheets, and your CRM separately.

44% report this

SoTellUs survey trends require manual counting

You manually tally up SoTellUs responses each month to spot patterns instead of having that data automatically summarized in one place.

25% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in SoTellUs

Browse popular SoTellUs automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.