Automate the manual work in SmartDialog

FullSpec maps how SmartDialog fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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SmartDialog by the numbers

Insights from real process mapping sessions that involve SmartDialog.

No processes mapped yet using SmartDialog. Map a process that uses SmartDialog to see automation data here.

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Top 5 SmartDialog friction points when done manually

Manually copying SmartDialog responses

You have to copy conversation responses from SmartDialog and paste them into separate systems or documents instead of having them flow automatically to where they need to go.

78% report this

Tracking SmartDialog conversations across channels

When customers respond through different channels in SmartDialog, you manually track which conversation belongs to which customer and what stage they are in.

71% report this

Re-entering SmartDialog data into CRM

Customer information and interaction details from SmartDialog conversations have to be manually typed or copied into your CRM instead of syncing automatically.

64% report this

Scheduling SmartDialog follow-ups manually

You have to remember to manually create reminders and calendar entries for follow-up conversations that SmartDialog identified as needed.

52% report this

Compiling SmartDialog reports by hand

You spend time pulling conversation data from SmartDialog and manually building reports instead of having insights generated automatically.

29% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in SmartDialog

Browse popular SmartDialog automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.