Automate the manual work in ServiceNow

FullSpec maps how ServiceNow fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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ServiceNow by the numbers

Insights from real process mapping sessions that involve ServiceNow.

No processes mapped yet using ServiceNow. Map a process that uses ServiceNow to see automation data here.

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Top 5 ServiceNow friction points when done manually

Ticket routing without ServiceNow automation

You manually read incoming requests and assign them to the right team in ServiceNow instead of setting up routing rules that do it automatically.

78% report this

Status updates across ServiceNow tickets

You manually update the same information in multiple ServiceNow tickets when a single issue affects several requests, copying and pasting the same status repeatedly.

71% report this

Chasing approvals in ServiceNow workflows

You track down approvers by phone or email to approve changes in ServiceNow instead of having the system send reminders and escalate stalled approvals automatically.

61% report this

Pulling reports from ServiceNow manually

You export data from ServiceNow into spreadsheets each week to create status reports that could be generated and sent automatically by the system.

48% report this

Matching ServiceNow tickets to invoices

You manually cross-reference ServiceNow incident records with vendor invoices to verify charges instead of having ServiceNow sync with your billing system.

25% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in ServiceNow

Browse popular ServiceNow automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.