Automate the manual work in Sangoma

FullSpec maps how Sangoma fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Sangoma by the numbers

Insights from real process mapping sessions that involve Sangoma.

No processes mapped yet using Sangoma. Map a process that uses Sangoma to see automation data here.

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Top 5 Sangoma friction points when done manually

Sangoma call logs require manual entry

Staff must manually log call details into CRM or spreadsheets after Sangoma calls end because the system does not automatically sync with your business records.

78% report this

Voicemail transcription takes too long

Employees spend hours manually transcribing or summarizing Sangoma voicemails instead of having them automatically converted to searchable text.

71% report this

Call routing decisions made without context

When Sangoma calls arrive, staff cannot see customer history or account status before answering, forcing them to manually dig through files or ask callers to repeat information.

62% report this

Sangoma recordings scattered across systems

Call recordings from Sangoma live in one place while customer notes live elsewhere, requiring staff to manually hunt for the right recording when they need to review a conversation.

51% report this

Follow-up tasks created outside Sangoma

After Sangoma calls, staff must manually create reminders, tasks, or calendar entries in separate tools because the phone system does not trigger automated workflows.

27% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Sangoma

Browse popular Sangoma automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.