Automate the manual work in Optus SMS Suite

FullSpec maps how Optus SMS Suite fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Optus SMS Suite by the numbers

Insights from real process mapping sessions that involve Optus SMS Suite.

No processes mapped yet using Optus SMS Suite. Map a process that uses Optus SMS Suite to see automation data here.

Map a Optus SMS Suite automation

Top 5 Optus SMS Suite friction points when done manually

Manual Optus SMS Suite recipient list updates

You spend hours copying and pasting customer phone numbers into Optus SMS Suite contact lists whenever your database changes, risking typos and duplicates.

78% report this

Tracking Optus SMS Suite delivery across campaigns

You manually cross-reference Optus SMS Suite delivery reports with your CRM to figure out which customers actually received messages and which bounced.

71% report this

Optus SMS Suite scheduling for multiple time zones

You have to manually calculate time zone offsets and stagger Optus SMS Suite sends by hand instead of setting one campaign to reach customers at their local time.

58% report this

Optus SMS Suite compliance tracking and audit logs

You maintain separate spreadsheets to document consent and opt-out requests because Optus SMS Suite records are not automatically linked to your compliance documentation.

44% report this

Optus SMS Suite response collection and routing

Customer replies to Optus SMS Suite messages land in a general inbox, forcing you to manually sort and forward them to the right team member or department.

27% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Optus SMS Suite

Browse popular Optus SMS Suite automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.