Automate the manual work in NPS.Today

FullSpec maps how NPS.Today fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

Explore ideas

NPS.Today by the numbers

Insights from real process mapping sessions that involve NPS.Today.

No processes mapped yet using NPS.Today. Map a process that uses NPS.Today to see automation data here.

Map a NPS.Today automation

Top 5 NPS.Today friction points when done manually

Manually exporting NPS.Today survey responses

You have to download NPS.Today results as CSV files and then manually copy them into your CRM or spreadsheet instead of having them flow in automatically.

78% report this

Chasing down NPS.Today feedback across platforms

Customer feedback from NPS.Today surveys lives in a separate system, forcing you to manually check NPS.Today, your CRM, and email to piece together the full customer picture.

71% report this

Manually tagging NPS.Today detractors for follow-up

When NPS.Today identifies detractors, you have to manually flag them in your CRM and create follow-up tasks instead of NPS.Today automatically routing them to the right team.

62% report this

Reconciling NPS.Today scores with customer records

You spend time matching NPS.Today survey respondents to actual customer accounts in your CRM because the two systems do not talk to each other.

51% report this

Manually updating NPS.Today with customer context

You have to manually add customer background information into NPS.Today surveys because it cannot pull account details from your CRM automatically.

26% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in NPS.Today

Browse popular NPS.Today automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.