Automate the manual work in Nextiva

FullSpec maps how Nextiva fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Nextiva by the numbers

Insights from real process mapping sessions that involve Nextiva.

No processes mapped yet using Nextiva. Map a process that uses Nextiva to see automation data here.

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Top 5 Nextiva friction points when done manually

Nextiva call logs need manual entry

You have to manually type call details into your CRM after each Nextiva call because the logs don't automatically sync with your customer records.

78% report this

Nextiva voicemail transcription takes forever

You spend hours listening to Nextiva voicemails and typing out messages instead of having them automatically transcribed and routed to the right person.

71% report this

Nextiva call transfers require manual routing

When customers call through Nextiva, you have to manually figure out who should handle the call and transfer it instead of having smart routing rules do it automatically.

62% report this

Nextiva messages scattered across platforms

You check Nextiva for some messages, email for others, and text for the rest, then manually consolidate customer communication history instead of seeing it in one place.

51% report this

Nextiva availability status requires constant updates

You have to manually change your Nextiva status throughout the day to show whether you are available, in a meeting, or on break instead of it updating based on your calendar.

26% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Nextiva

Browse popular Nextiva automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.