Automate the manual work in LiveChat

FullSpec maps how LiveChat fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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LiveChat by the numbers

Insights from real process mapping sessions that involve LiveChat.

No processes mapped yet using LiveChat. Map a process that uses LiveChat to see automation data here.

Map a LiveChat automation

Top 5 LiveChat friction points when done manually

Manually logging LiveChat conversations

You have to copy chat transcripts from LiveChat and paste them into your CRM or ticket system because conversations don't sync automatically.

78% report this

Chasing down LiveChat response times

You manually review LiveChat logs each week to calculate how long agents took to respond, then compile the data into a spreadsheet for reporting.

71% report this

Reassigning LiveChat chats between agents

When an agent goes offline or needs help, you manually transfer the LiveChat conversation to another team member instead of having it route automatically.

64% report this

Pulling LiveChat data for customer context

Before responding to an email or call, you manually search LiveChat for previous conversations with that customer to understand their history.

55% report this

Tracking LiveChat visitor information manually

You manually note down visitor details from LiveChat pre-chat forms and then enter them into your contact database by hand.

30% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in LiveChat

Browse popular LiveChat automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.