Automate the manual work in Kwala

FullSpec maps how Kwala fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Kwala by the numbers

Insights from real process mapping sessions that involve Kwala.

No processes mapped yet using Kwala. Map a process that uses Kwala to see automation data here.

Map a Kwala automation

Top 5 Kwala friction points when done manually

Manually tracking Kwala conversation logs

You have to copy and paste customer conversations from Kwala into spreadsheets or documents to keep records organized by topic or outcome.

78% report this

Kwala responses need constant editing

Generated responses from Kwala require you to rewrite or adjust them before sending because they don't match your brand voice or customer context.

71% report this

Syncing Kwala data across platforms

You manually transfer customer information and conversation summaries from Kwala into your CRM or other business tools because they don't connect automatically.

62% report this

Reviewing Kwala escalations takes hours

You spend significant time reading through flagged conversations in Kwala to decide which ones actually need human intervention versus which ones were false alarms.

51% report this

Kwala performance reports require assembly

You pull metrics from Kwala and manually compile them into weekly or monthly reports instead of having summaries ready to share with your team.

26% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Kwala

Browse popular Kwala automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.