Automate the manual work in Kustomer

FullSpec maps how Kustomer fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Kustomer by the numbers

Insights from real process mapping sessions that involve Kustomer.

No processes mapped yet using Kustomer. Map a process that uses Kustomer to see automation data here.

Map a Kustomer automation

Top 5 Kustomer friction points when done manually

Manually routing conversations in Kustomer

You have to read each incoming message in Kustomer and decide which team member should handle it instead of rules automatically assigning conversations to the right person.

78% report this

Copying customer context across Kustomer

When a conversation needs to move between channels or team members in Kustomer, you manually copy and paste customer history and details instead of having one unified record follow the conversation.

71% report this

Updating customer data outside Kustomer

Changes to customer information like address or subscription status have to be manually entered into Kustomer because your billing or CRM system does not sync with it.

63% report this

Manually tagging and organizing Kustomer tickets

You spend time manually adding tags and labels to conversations in Kustomer to track issue type and priority instead of having them applied automatically based on message content.

54% report this

Pulling reports from Kustomer by hand

You have to manually extract conversation data and metrics from Kustomer to create weekly or monthly reports instead of having them generated automatically.

29% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Kustomer

Browse popular Kustomer automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.