Automate the manual work in Keeping

FullSpec maps how Keeping fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Keeping by the numbers

Insights from real process mapping sessions that involve Keeping.

No processes mapped yet using Keeping. Map a process that uses Keeping to see automation data here.

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Top 5 Keeping friction points when done manually

Keeping ticket assignments get lost

When you manually assign support tickets in Keeping, there is no clear handoff record, so team members miss assignments or duplicate work on the same issue.

78% report this

Keeping response times spiral out

Without automated tracking in Keeping, you cannot see which tickets are aging or overdue, causing customers to wait longer than necessary for replies.

52% report this

Keeping ticket status stays unclear

Manually updating ticket statuses in Keeping means some tickets get stuck in limbo because no one remembers to mark them resolved or closed.

41% report this

Keeping customer context requires digging

You have to manually search through Keeping to piece together a customer's full support history instead of having it automatically displayed in one place.

33% report this

Keeping escalations get forgotten

When you manually flag urgent issues in Keeping, there is no automatic alert system, so critical tickets can slip past your team without notice.

25% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Keeping

Browse popular Keeping automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.