Automate the manual work in Kaleyra

FullSpec maps how Kaleyra fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Kaleyra by the numbers

Insights from real process mapping sessions that involve Kaleyra.

No processes mapped yet using Kaleyra. Map a process that uses Kaleyra to see automation data here.

Map a Kaleyra automation

Top 5 Kaleyra friction points when done manually

Kaleyra call logs need manual entry

You have to manually record call details from Kaleyra into your CRM or spreadsheet because the logs don't sync automatically.

78% report this

Kaleyra voicemails require separate transcription

Voicemails left on Kaleyra need to be manually listened to and typed up since they don't transcribe into your ticketing system.

71% report this

Customer callback requests stuck in Kaleyra

When customers request callbacks through Kaleyra, you have to manually pull those requests out and add them to your call queue or calendar.

58% report this

Kaleyra SMS threads need manual consolidation

Text conversations in Kaleyra stay separate from email and call history, forcing you to manually piece together the full customer interaction timeline.

42% report this

Kaleyra call recordings require manual filing

Call recordings from Kaleyra have to be manually downloaded and organized into folders since they don't automatically attach to customer records.

27% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Kaleyra

Browse popular Kaleyra automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.