Automate the manual work in inTouch by rdcom

FullSpec maps how inTouch by rdcom fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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inTouch by rdcom by the numbers

Insights from real process mapping sessions that involve inTouch by rdcom.

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Top 5 inTouch by rdcom friction points when done manually

Manual inTouch by rdcom message routing delays

You manually sort incoming inTouch by rdcom messages by recipient type and channel, causing hours of delay before customers get routed to the right team.

78% report this

Duplicate inTouch by rdcom customer records

The same customer contacts you through multiple channels in inTouch by rdcom, and you manually merge conversations and contact details to avoid sending conflicting messages.

71% report this

inTouch by rdcom delivery status tracking gaps

You manually check inTouch by rdcom to confirm whether messages were actually delivered and read, then update spreadsheets to track customer response rates.

59% report this

Handwritten inTouch by rdcom follow-up notes

After conversations in inTouch by rdcom, you write follow-up reminders on paper or in separate apps because inTouch by rdcom doesn't automatically flag unresolved issues.

44% report this

inTouch by rdcom channel preference data entry

You manually record which communication channels each customer prefers in inTouch by rdcom, then remember to check those notes before sending outbound messages.

25% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in inTouch by rdcom

Browse popular inTouch by rdcom automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.