Automate the manual work in InsertChat

FullSpec maps how InsertChat fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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InsertChat by the numbers

Insights from real process mapping sessions that involve InsertChat.

No processes mapped yet using InsertChat. Map a process that uses InsertChat to see automation data here.

Map a InsertChat automation

Top 5 InsertChat friction points when done manually

Copying chat transcripts from InsertChat

You manually copy and paste entire conversation threads from InsertChat into your CRM or support ticket system because they don't sync automatically.

78% report this

Tracking customer issues across InsertChat

You have to manually search through InsertChat conversations to find related customer problems because there's no way to tag or categorize issues across multiple chats.

71% report this

Reassigning InsertChat conversations between agents

When a customer needs help from a different team member, you manually document the conversation context in InsertChat and send it to the other agent instead of transferring the chat directly.

58% report this

Compiling InsertChat metrics for reports

You spend time each week pulling response times, resolution rates, and customer satisfaction data manually from InsertChat to create performance reports.

42% report this

Following up with InsertChat customers

You manually check InsertChat to see which customers haven't received answers and then create separate reminders or follow-up tasks outside the platform.

27% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in InsertChat

Browse popular InsertChat automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.