Automate the manual work in Hona

FullSpec maps how Hona fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Hona by the numbers

Insights from real process mapping sessions that involve Hona.

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Top 5 Hona friction points when done manually

Tracking Hona delivery confirmations manually

You have to manually check Hona to see which customers actually received their deliveries instead of having confirmation status update automatically in your system.

78% report this

Updating customer records after Hona sends

After Hona delivers a message or document, you must manually update your CRM or customer database to reflect that the communication was sent and received.

71% report this

Reconciling Hona logs with order status

You spend time cross-referencing Hona delivery logs against your order management system to ensure everything matches and nothing falls through the cracks.

54% report this

Re-entering Hona recipient data repeatedly

You type customer contact information into Hona each time you need to send something instead of pulling it automatically from your existing customer list.

41% report this

Monitoring Hona delivery failures separately

When Hona fails to deliver a message, you have to manually identify the failure and then take action in another system to retry or notify the customer.

28% report this

Data points based on anonymized data from FullSpec mapping sessions