Automate the manual work in Hiver

FullSpec maps how Hiver fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Hiver by the numbers

Insights from real process mapping sessions that involve Hiver.

No processes mapped yet using Hiver. Map a process that uses Hiver to see automation data here.

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Top 5 Hiver friction points when done manually

Hiver emails slip through cracks

When team members don't assign Hiver emails to themselves or others, messages get lost and no one knows who should respond.

78% report this

Manual Hiver ticket status updates

You have to manually change ticket statuses in Hiver every time work progresses, leading to outdated statuses that don't reflect reality.

71% report this

Hiver notes don't sync with CRM

Internal notes and customer context logged in Hiver don't automatically appear in your CRM, forcing you to duplicate information entry.

58% report this

Hiver conversations scattered across threads

Related customer emails in Hiver stay fragmented across multiple conversations instead of being grouped, making it hard to see the full history.

44% report this

Hiver response time tracking gaps

You have to manually track when Hiver emails were first received versus when your team actually responded, making SLA reporting inaccurate.

25% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Hiver

Browse popular Hiver automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.