Automate the manual work in Helpjuice

FullSpec maps how Helpjuice fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Helpjuice by the numbers

Insights from real process mapping sessions that involve Helpjuice.

No processes mapped yet using Helpjuice. Map a process that uses Helpjuice to see automation data here.

Map a Helpjuice automation

Top 5 Helpjuice friction points when done manually

Helpjuice articles scattered across drafts

Support team members create knowledge base content in email, Word docs, and chat instead of directly in Helpjuice, forcing someone to manually consolidate and rewrite everything into the system.

78% report this

Updating Helpjuice when processes change

When your product or workflow changes, you have to manually hunt through Helpjuice to find every affected article and update it before customers see outdated information.

71% report this

Helpjuice search results miss customer questions

Customers cannot find answers in Helpjuice because articles use internal jargon instead of the words customers actually search for, requiring manual rewording of existing content.

63% report this

Tracking which Helpjuice articles help most

You manually review support tickets and chat logs to figure out which Helpjuice articles are actually solving problems versus which ones customers ignore.

52% report this

Helpjuice categories need constant reorganizing

As your knowledge base grows, you spend time manually moving articles between Helpjuice categories and renaming sections because the original structure no longer makes sense.

28% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Helpjuice

Browse popular Helpjuice automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.