Automate the manual work in Help Scout

FullSpec maps how Help Scout fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Help Scout by the numbers

Insights from real process mapping sessions that involve Help Scout.

No processes mapped yet using Help Scout. Map a process that uses Help Scout to see automation data here.

Map a Help Scout automation

Top 5 Help Scout friction points when done manually

Manually sorting Help Scout conversations by priority

You have to read through every incoming Help Scout conversation and decide which customers need urgent responses, wasting time on low-priority messages.

78% report this

Copying customer info from Help Scout into spreadsheets

You pull customer names, emails, and issue details out of Help Scout by hand and paste them into tracking sheets to monitor case status.

71% report this

Chasing down missing Help Scout conversation context

You spend time scrolling through Help Scout threads to find earlier messages or related tickets because the conversation history is scattered across multiple threads.

63% report this

Manually tagging Help Scout tickets for internal routing

You read each Help Scout conversation and manually add tags or notes to route it to the right team member instead of having it assigned automatically.

54% report this

Extracting Help Scout data for weekly reporting

You log into Help Scout at the end of each week and manually count resolved tickets, response times, and customer satisfaction to create reports.

29% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Help Scout

Browse popular Help Scout automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.