Automate the manual work in Gupshup for Business

FullSpec maps how Gupshup for Business fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Gupshup for Business by the numbers

Insights from real process mapping sessions that involve Gupshup for Business.

No processes mapped yet using Gupshup for Business. Map a process that uses Gupshup for Business to see automation data here.

Map a Gupshup for Business automation

Top 5 Gupshup for Business friction points when done manually

Gupshup for Business message tracking gaps

You send messages through Gupshup for Business but have no way to track which customers actually received and read them without manually checking each conversation thread.

78% report this

Gupshup for Business template updates across channels

When you need to change a message template in Gupshup for Business, you must manually update it in every channel and conversation where it was used.

71% report this

Gupshup for Business customer data entry duplication

Customer information from Gupshup for Business conversations must be manually entered into your CRM or spreadsheet since the platform does not sync automatically.

63% report this

Gupshup for Business bulk message scheduling conflicts

You cannot schedule bulk messages in Gupshup for Business across multiple time zones without manually calculating send times for each region.

51% report this

Gupshup for Business conversation handoff delays

When a customer needs to be transferred between team members in Gupshup for Business, there is no automated assignment system so you must manually reassign and notify the new handler.

26% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Gupshup for Business

Browse popular Gupshup for Business automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.