Automate the manual work in Dixa

FullSpec maps how Dixa fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Dixa by the numbers

Insights from real process mapping sessions that involve Dixa.

No processes mapped yet using Dixa. Map a process that uses Dixa to see automation data here.

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Top 5 Dixa friction points when done manually

Manually routing Dixa conversations between agents

When a customer needs to speak with a specialist, you have to manually reassign the entire Dixa conversation thread instead of the system routing it automatically based on skills or availability.

78% report this

Copying Dixa chat history into external records

You spend time copying important details from Dixa conversations into your CRM or spreadsheets because the conversation data doesn't sync automatically with your other business systems.

71% report this

Tracking Dixa response times without automation

You manually monitor when agents respond to Dixa messages and calculate response time metrics instead of having Dixa generate these reports for you automatically.

62% report this

Updating customer information across Dixa manually

When a customer's contact details or preferences change, you have to manually update their profile in Dixa rather than having changes sync from your primary customer database.

54% report this

Manually categorizing Dixa tickets for reporting

You spend time tagging and categorizing each Dixa conversation by issue type or department so you can later pull reports on what kinds of support requests you receive.

29% report this

Data points based on anonymized data from FullSpec mapping sessions