Automate the manual work in Deskpro

FullSpec maps how Deskpro fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Deskpro by the numbers

Insights from real process mapping sessions that involve Deskpro.

No processes mapped yet using Deskpro. Map a process that uses Deskpro to see automation data here.

Map a Deskpro automation

Top 5 Deskpro friction points when done manually

Ticket routing delays in Deskpro

Support agents manually assign incoming Deskpro tickets to the wrong team members, causing customer issues to sit unaddressed while you hunt down who should handle them.

78% report this

Deskpro knowledge base stays outdated

Your team updates solutions in Deskpro sporadically, so agents keep answering the same questions from scratch instead of pointing customers to current articles.

71% report this

Manual follow-up tracking across Deskpro

You manually check Deskpro daily to find which tickets need follow-ups, leading to forgotten customer promises and missed response deadlines.

59% report this

Deskpro customer context gets lost

Support staff manually piece together customer history from scattered Deskpro notes and past tickets instead of having a complete view ready to reference.

48% report this

Deskpro reporting requires manual compilation

You manually export and combine data from Deskpro each week to create reports on team performance and response times instead of pulling live dashboards.

25% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Deskpro

Browse popular Deskpro automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.