Automate the manual work in ClickDesk

FullSpec maps how ClickDesk fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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ClickDesk by the numbers

Insights from real process mapping sessions that involve ClickDesk.

No processes mapped yet using ClickDesk. Map a process that uses ClickDesk to see automation data here.

Map a ClickDesk automation

Top 5 ClickDesk friction points when done manually

Manually logging ClickDesk chat transcripts

You have to copy and paste chat conversations from ClickDesk into your CRM or support ticket system by hand instead of having them sync automatically.

78% report this

Tracking customer issues across ClickDesk channels

When customers contact you through multiple ClickDesk channels, you manually piece together their history instead of seeing one unified conversation thread.

71% report this

Reassigning ClickDesk chats between team members

You have to manually reassign conversations in ClickDesk when the first agent gets stuck or needs to hand off to a specialist.

62% report this

Extracting ClickDesk performance metrics manually

You spend time pulling response times and resolution rates out of ClickDesk reports instead of having them automatically calculated and sent to your inbox.

51% report this

Updating customer details in ClickDesk separately

You manually enter or update customer contact information and notes in ClickDesk when that data already exists in your other business systems.

25% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in ClickDesk

Browse popular ClickDesk automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.