Automate the manual work in CivicEngage

FullSpec maps how CivicEngage fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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CivicEngage by the numbers

Insights from real process mapping sessions that involve CivicEngage.

No processes mapped yet using CivicEngage. Map a process that uses CivicEngage to see automation data here.

Map a CivicEngage automation

Top 5 CivicEngage friction points when done manually

Manually tracking CivicEngage survey responses

You spend hours copying survey answers from CivicEngage into spreadsheets to analyze trends and identify which community concerns need attention.

78% report this

Duplicate resident records in CivicEngage

The same resident submits feedback multiple times through CivicEngage, and you have to manually identify and merge duplicate profiles to avoid sending duplicate notifications.

71% report this

Updating CivicEngage after external changes

When a permit is approved or a service request is resolved outside CivicEngage, you must manually log back in and update the status so residents see current information.

64% report this

Exporting CivicEngage data for reports

You manually extract engagement metrics and resident feedback from CivicEngage each month to build reports for council meetings or grant applications.

53% report this

Syncing CivicEngage with department systems

Information entered in CivicEngage does not flow to your permitting or work order system, so staff must re-enter the same details manually in both places.

28% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in CivicEngage

Browse popular CivicEngage automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.