Automate the manual work in Chatling

FullSpec maps how Chatling fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

Explore ideas

Chatling by the numbers

Insights from real process mapping sessions that involve Chatling.

No processes mapped yet using Chatling. Map a process that uses Chatling to see automation data here.

Map a Chatling automation

Top 5 Chatling friction points when done manually

Chatling conversations scattered across channels

Customer inquiries handled through Chatling come in from multiple platforms, but you manually copy responses between email, social media, and your CRM instead of having them centralized.

78% report this

Manually logging Chatling chat summaries

After Chatling resolves or escalates a conversation, you spend time manually typing summaries into your ticketing system or knowledge base instead of having them automatically recorded.

71% report this

Chatling handoffs require manual context transfer

When a Chatling conversation needs to move from the bot to a human agent, you manually rewrite the customer issue and history instead of the full context passing automatically.

61% report this

Duplicate customer data entry from Chatling

Customer information collected by Chatling has to be manually entered into your CRM or database because the two systems do not sync on their own.

48% report this

Chatling performance reports require manual compilation

You manually pull response times, resolution rates, and customer satisfaction data from Chatling and combine them with other sources to create weekly or monthly reports.

25% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Chatling

Browse popular Chatling automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.