Automate the manual work in Chatbase

FullSpec maps how Chatbase fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Chatbase by the numbers

Insights from real process mapping sessions that involve Chatbase.

No processes mapped yet using Chatbase. Map a process that uses Chatbase to see automation data here.

Map a Chatbase automation

Top 5 Chatbase friction points when done manually

Chatbase training data stays outdated

Product information and policies change faster than you can manually update Chatbase's knowledge base, leaving customers getting wrong answers.

78% report this

Manually sorting Chatbase conversations by issue

You have to read through dozens of Chatbase chat logs each day to categorize which ones are billing problems, technical issues, or feature requests.

71% report this

Chatbase escalations require manual handoff

When Chatbase can't resolve a customer question, you have to manually copy the conversation context and paste it into your support ticket system.

62% report this

Tracking Chatbase performance across channels

You manually check Chatbase analytics, then your email support stats, then your help desk, then combine them into one report for leadership.

51% report this

Chatbase feedback requires manual review

You have to personally read customer satisfaction ratings and comments from Chatbase conversations to spot patterns in what the bot handles poorly.

26% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Chatbase

Browse popular Chatbase automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.