Automate the manual work in BoldDesk

FullSpec maps how BoldDesk fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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BoldDesk by the numbers

Insights from real process mapping sessions that involve BoldDesk.

No processes mapped yet using BoldDesk. Map a process that uses BoldDesk to see automation data here.

Map a BoldDesk automation

Top 5 BoldDesk friction points when done manually

Ticket routing delays in BoldDesk

Support staff manually assign incoming tickets to the wrong agent in BoldDesk, causing customers to wait while issues get reassigned.

78% report this

Duplicate tickets across BoldDesk channels

The same customer issue gets entered into BoldDesk multiple times from email, chat, and phone, forcing staff to manually track which version is the real one.

71% report this

BoldDesk SLA breaches from manual tracking

Managers manually monitor BoldDesk tickets to catch response time violations instead of having alerts flag them automatically.

61% report this

Manual customer context lookup in BoldDesk

Agents spend time manually searching BoldDesk ticket history and customer records to piece together context before responding to each new issue.

48% report this

Hand-typed BoldDesk ticket summaries

Support staff manually write ticket summaries and tags in BoldDesk after each interaction instead of having them auto-generated from conversation content.

25% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in BoldDesk

Browse popular BoldDesk automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.