Client onboarding at systems integration firms involves manually creating records, provisioning infrastructure, generating credentials, and validating environments across multiple tools and teams.
Automation orchestrates contract parsing, infrastructure provisioning, credential generation, and environment validation in parallel. The result is faster go-live timelines, fewer errors, and consistent client experiences.
The full workflow, from trigger to completion.
Workflow detects when a new client contract status changes to approved, capturing client name, project scope, and go-live date automatically.
Parses contract details and project requirements and attached documents, structuring the data for downstream provisioning and setup tasks.
Automation calls functions to create VPCs, security groups, RDS instances, and application resources in parallel based on the extracted requirements.
Generates API keys, database passwords, SSH keys, and IAM credentials, storing them securely in an encrypted vault and preparing them for delivery.
Automation creates a project ticket with the onboarding checklist, assigning tasks to infrastructure and delivery teams automatically.
Automation sends credentials to the client via secure email link and notifies them with setup instructions and support contact details.
Automation executes connectivity and API tests against the new environment, logging results and flagging any failures for manual review.
Automation sends a go-live confirmation email to the client and internal team, updates the project ticket status, and schedules the kickoff meeting in the calendar.
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