Document collection and verification requires a loan processor to build checklists, chase paperwork, and manually reconcile bank statements against declared income. Missing items and repeated follow-up emails slow every file and delay the borrower experience.
An automated version builds the checklist, requests documents, and chases missing items without manual intervention. Submitted documents are verified against income and identity requirements automatically, and cleared files move directly into the central repository for underwriting.
The full workflow, from trigger to completion.
A new deal stage triggers the workflow when a mortgage application is opened.
The automation builds the checklist from the loan type, emails the borrower a secure upload link, and watches the folder for new files.
If documents remain outstanding after 48 hours, a reminder email goes out and monitoring continues.
The automation reconciles uploaded bank statements against declared income and validates ID documents.
Any file the automation cannot confirm with confidence is routed to a compliance officer for manual sign-off.
Cleared documents are filed automatically into the loan's folder with a verification tag.
The processor is notified that the file is fully verified and ready for underwriting.
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