Privacy requests arrive through multiple channels and require manual verification, routing, tracking, and compliance checks. Each request takes over to process, with frequent delays and missed deadlines.
Automation centralizes intake, auto-verifies identity, routes requests to data owners, consolidates responses, and tracks compliance deadlines. The legal team focuses only on redaction and final approval.
The full workflow, from trigger to completion.
A new email arrives in the privacy request inbox, or a web form submission is detected. The automation is triggered immediately.
Automation extracts requester name, email, request type, and submission date. Creates a new record in the central request tracker with a unique ID and auto-calculated 30-day deadline.
Automation checks the requester's email domain and name against the customer database. Flags high-risk requests (new accounts, unusual patterns) for manual review.
Automation sends a templated message or email to the relevant data owner teams (product, support, finance) with the request details, deadline, and a link to a shared form for data submission.
Automation tracks responses from data owners. Sends automatic reminders at day 3 and day 5 if data has not been submitted. Escalates to manager if deadline is at risk.
Once all data is received, automation consolidates responses into a single document, flags any gaps, and notifies legal counsel that the response is ready for review and redaction.
After legal counsel approves, automation sends the final response document to the requester via secure email and logs the delivery date and method in the request tracker.
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